Last updated: [07/11/2025] Welcome to AAZ Travel Limited (“we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your use of our website, travel booking, and visa services. By using our services, you agree to comply with and be bound by these Terms . 1. Company Details Agency Name: AAZ Travel Limited Address: 241a, 1st Floor, Whitechapel Road, London, E1 1BD Contact Person: Asif Ahmed Email: aaz.travelsltd@gmail.com Phone: 01708 787420 Company Registration number: 15357168 2. Services Provided AAZ Travel Limited operates as an independent travel agency offering a comprehensive range of travel-related products and services to both individual and corporate clients. Our role is to act as an intermediary between you (the customer) and a variety of approved third-party travel suppliers , including but not limited to airlines, hotel chains, tour operators, car-rental companies, cruise lines, visa centres, and travel insurance providers. We do not own, control, or operate any of the services provided by these suppliers. 2.1 Our Services Include: a. Flight Bookings We arrange and ticket domestic and international flights through our Global Distribution System. We offer access to a wide network of airlines and fare types. All flight bookings are subject to the carrier’s conditions of carriage, fare rules, and applicable international air-transport regulations.
b. Hotel and Accommodation Reservations We provide hotel, serviced apartment, and other accommodation bookings worldwide through reputable suppliers and booking systems. All accommodation reservations are subject to the terms, policies, and cancellation rules of the individual hotel or accommodation provider. c. Holiday Packages and Tours We can arrange tailor-made holiday packages, inclusive tours, and multi-destination itineraries by combining travel components such as flights, hotels, transfers, and excursions. Unless expressly stated otherwise, AAZ Travel Limited acts as an agent for each component supplier rather than as a package organiser. If a package is organised directly by AAZ Travel Limited, specific package terms will be clearly provided to you at the time of booking. d. Ground Transport and Transfers We can arrange airport transfers, car hire, chauffeur services, and other ground transportation. These services are fulfilled by licensed transport operators, and their individual service terms will apply. e. Travel Insurance Facilitation We assist customers in obtaining suitable travel insurance policies from authorised insurance providers. We are not the insurer and are not responsible for the acceptance, coverage limits, or claims process of any policy purchased. f. Visa Application and Documentation Support We offer visa processing assistance, including guidance on application forms, document preparation, and submission to embassies or consulates. AAZ Travel Limited does not influence or guarantee the outcome of any visa application, as all decisions are made solely by the relevant immigration authorities. 2.2 Our Role as an Agent When you make a booking through AAZ Travel Limited, your contract for the actual travel service (for example, your flight or hotel stay) is formed directly between you and the relevant supplier. Each supplier’s own booking conditions and policies will govern your contract, and we recommend you read them carefully before confirming your booking. We are responsible for performing our duties with reasonable care and skill as a professional travel agent, including accurate transmission of information, secure handling of payments, and timely delivery of booking confirmations. However, we cannot be held liable for any failure or negligence on the part of third-party suppliers.
3. Booking and Confirmation 3.1 Booking Process All bookings made through AAZ Travel Limited are subject to availability and acceptance by the respective travel suppliers (such as airlines, hotels, or tour operators). A booking is only considered confirmed once full or partial payment has been received (as required at the time of booking) and a written booking confirmation and/or ticket has been issued by us via email or in writing. 3.2 Accuracy of Booking Information It is your responsibility to carefully check all details shown on your booking confirmation or travel documents (including passenger names, dates, destinations, flight numbers, and accommodation details) immediately upon receipt. If any details appear to be incorrect, you must notify AAZ Travel Limited in writing within 24 hours of receiving the confirmation. Failure to do so may result in additional amendment or reissue fees imposed by suppliers, and AAZ Travel Limited cannot be held responsible for errors not reported within this timeframe. 3.3 Passenger Details and Travel Documents All passengers are responsible for ensuring that the names, dates of birth, and other identifying information provided at the time of booking exactly match the details on their passports or official identification documents . Airlines and other suppliers may refuse travel, or impose additional charges, if the names on a booking do not match the passenger’s identification. We are not liable for any costs, losses, or rebooking fees arising from such discrepancies. 3.4 Group and Family Bookings The person making the booking (the “Lead Traveller” or “Group Leader”) is deemed to be the authorised representative of all persons listed on the same booking and accepts full responsibility for: ● Ensuring all travellers are aware of and comply with these Terms and Conditions; ● Providing accurate and complete information on behalf of all passengers; ● Making all necessary payments when due; and ● Communicating any changes, updates, or special requests to AAZ Travel Limited on behalf of the group.
All correspondence and documentation will be sent to the Lead Traveller, who must then distribute the information to the other passengers. 3.5 Special Requests Any special requests (e.g., meal preferences, seating, disability assistance, or room preferences) must be made at the time of booking. While we will pass these requests to the relevant suppliers, we cannot guarantee that they will be fulfilled, and failure to meet a special request will not constitute a breach of contract. 3.6 Booking Channels and System Errors Bookings made through our Global Distribution System are subject to real-time airline and supplier inventory. Occasionally, system errors or price discrepancies may occur. In such cases, we reserve the right to cancel or amend the affected booking, and you will be notified promptly. If payment has been taken, you will be offered the option to proceed at the correct price or receive a full refund. 3.7 Travel Documentation Once your booking is confirmed, we will issue all relevant travel documents (e-tickets, itineraries, hotel vouchers, etc.) electronically to the email address provided. It is your responsibility to print, download, or safely store these documents for your journey. We are not responsible for lost or inaccessible documentation once issued. 3.8 Changes Requested by the Customer If you wish to make any changes to your booking after it has been confirmed, such as date changes, passenger name corrections, or service upgrades, we will do our best to accommodate your request. However, such amendments are subject to supplier approval and may incur additional charges or administrative fees. 4. Payments 4.1 Currency and Pricing All prices quoted by AAZ Travel Limited are in Pounds Sterling (GBP £) unless otherwise stated. Prices are based on the current rates of exchange, fares, taxes, and supplier charges
applicable at the time of quotation. We reserve the right to amend prices at any time prior to booking confirmation if affected by currency fluctuations, changes in supplier costs, taxes, or surcharges imposed by airlines, hotels, or government authorities. Once a booking has been confirmed and paid for, no additional charges will be made unless the supplier imposes an unavoidable surcharge (e.g., increased airport taxes, fuel surcharges, or changes in government levies). In such cases, you will be notified promptly, and you may have the right to cancel the booking with a full or partial refund as permitted by the supplier’s terms. 4.2 Deposits and Full Payment To confirm your booking, you must pay either: ● A full payment at the time of booking, or ● A deposit , if permitted by the supplier. Deposit amounts vary depending on the type of travel service (e.g., airline ticket, package holiday, or hotel booking) and will be clearly advised at the time of booking. Where a deposit is paid, the balance of the total cost must be received by AAZ Travel Limited no later than the due date specified on your booking confirmation or invoice. Failure to pay the balance on time may result in automatic cancellation of your booking by the supplier, and any deposits or partial payments already made may be forfeited. 4.3 Accepted Payment Methods We accept the following payment methods: ● Major credit and debit cards (Visa, Mastercard, American Express, Maestro) ● Secure online payment links (where available) Payments made by credit or debit card must be authorised by the cardholder, and we reserve the right to request supporting identification for fraud-prevention purposes. Please note: ● Some payments may incur a small processing fee if imposed by the card issuer or payment gateway.
● AAZ Travel Limited does not store or retain your card details once payment has been processed; all transactions are encrypted and handled securely through PCI-compliant systems. 4.4 Late or Non-Payment It is your responsibility to ensure that all payments are made by the specified due dates. If payment is not received in full by the deadline, your booking may be cancelled by the supplier, and you may be liable for cancellation charges as per their policy. In the event that a payment fails or is declined: ● We will attempt to contact you to resolve the issue within 24–48 hours; ● If payment remains outstanding, your booking may be automatically cancelled without further notice; and ● Any rebooking will be subject to current availability and pricing at that time. AAZ Travel Limited will not be liable for any losses, fare increases, or missed travel opportunities resulting from non-payment or delayed payment. 4.5 Fraud Prevention and Verification To protect against fraud, AAZ Travel Limited may perform security checks on all card and online transactions. We reserve the right to request copies of identification (e.g., passport or driving licence) and proof of address before processing certain payments, especially for high-value or international bookings. If we have reason to believe that a payment is unauthorised or fraudulent, we may decline the transaction and cancel the booking without liability. 4.6 Receipts and Invoices Once your payment has been successfully received and processed, you will receive a booking confirmation and payment receipt via email. Invoices can be issued upon request. Please ensure you retain these documents for your records, as they may be required for visa applications, travel insurance claims, or proof of purchase.
5. Cancellations and Refunds 5.1 Cancellation Requests All cancellation requests must be made in writing and sent to aaz.travelsltd@gmail.com . Verbal cancellations cannot be accepted under any circumstances. The effective date of cancellation will be the date on which the written notification is received by AAZ Travel Limited during normal business hours (Monday–Friday, 9:00 a.m. – 6:00 p.m.). If your booking was made outside of business hours or over a weekend/public holiday, the cancellation will be processed on the next working day. Cancellations are subject to the individual terms and conditions of the airline, hotel, tour operator, or service provider , as well as any applicable administrative fees charged by AAZ Travel Limited. 5.2 Amendments and Changes If you wish to make any amendments to your booking (such as changing travel dates, destinations, names, or flight times), you must contact us as soon as possible in writing. All amendment requests are strictly subject to supplier approval, fare rules, and availability at the time of the request. Please note: ● Airlines and hotels often treat amendments as full cancellations followed by a new booking , which may result in additional charges or fare differences. ● Certain tickets, promotional fares, or discounted bookings are non-changeable and non-refundable once issued. ● We will inform you of any applicable change fees before proceeding with your request. AAZ Travel Limited will always act on your behalf to obtain the most favourable outcome permitted by the supplier, but we cannot override supplier policies or fees. 5.3 Refunds and Supplier Policies Refunds for cancelled or unused travel services are strictly governed by the terms and conditions of the relevant supplier.
AAZ Travel Limited has no control over the refund eligibility, amount, or processing speed once a booking has been made. Typical supplier policies include: ● Airlines: Refunds are determined by the airline’s fare rules. Some tickets may be partially refundable, while others may be non-refundable. ● Hotels and Packages: Cancellation fees often increase closer to the date of travel. ● Visa Services: Visa fees and processing charges are non-refundable once submitted to an embassy or consulate. Where a supplier authorises a refund, AAZ Travel Limited will process the amount due to you after deducting: ● Any supplier-imposed penalties or cancellation fees; and ● An administrative handling fee (as specified in clause 5.4 below). Please note that airline refunds may take 8–12 weeks or longer depending on the supplier and payment channel. 5.4 Administrative and Service Fees AAZ Travel Limited reserves the right to charge a reasonable administrative fee for processing cancellations, amendments, or refund requests, in addition to any charges levied by the supplier. These fees cover administrative time, system usage, and communication with third-party suppliers. The applicable fee amount will be advised prior to processing your request and is non-refundable once the process begins. 5.5 Refund Processing Time Refunds, once approved by the supplier, will be returned to the original method of payment used at the time of booking (e.g., card or bank transfer). Processing times may vary depending on the airline, hotel, or third-party system used and typically range between 4–12 weeks . In cases where refunds are delayed beyond this timeframe, AAZ Travel Limited will continue to liaise with the supplier on your behalf until a resolution is achieved.
Please note that AAZ Travel Limited cannot issue refunds until the funds have been received from the supplier. 5.6 No-Show and Early Departure Policy If a customer fails to check in for a flight, hotel, or other booked service (“no-show”), or voluntarily terminates their travel arrangements early, no refund will be provided unless authorised by the supplier. 5.7 Force Majeure and Supplier Cancellations If your booking is cancelled by the supplier due to unforeseen circumstances such as weather disruptions, political instability, or public health events (force majeure), AAZ Travel Limited will assist in securing an alternative arrangement or refund in accordance with the supplier’s policy. However, we shall not be liable for any additional costs or losses resulting from such cancellations. 5.8 Cancellation by AAZ Travel Limited AAZ Travel Limited reserves the right to amend your booking at any time, except where there is a Major Change. Most changes are minor, and we will notify you as soon as reasonably possible. We will not cancel your booking within eight (8) days of departure , except in cases of Force Majeure or if you fail to pay the final balance. In the event of a Major Change , we will inform you at the earliest possible date. You will have the option to: 1. Accept the change and continue with your holiday arrangements, 2. Accept a holiday of equivalent value, or 3. Receive a refund if the holiday is of a materially lower standard. If you choose to cancel entirely due to a Major Change, you will be entitled to a full refund and reasonable compensation calculated with reference to the holiday price, excluding insurance premiums, airport taxes, and amendment charges, as follows: ● More than 56 days before departure: No compensation ● Between 30 and 55 days before departure: £10 per person
● Between 15 and 29 days before departure: £15 per person ● Between 8 and 14 days before departure: £20 per person ● Within 7 days of departure: £25 per person All cancellations must be received in writing within seven (7) days of notification of the change. 5.9 Cancellation by Customer All cancellations by customers must be received in writing by the person who signed the booking form. The following cancellation charges will apply: ● 8 weeks or more prior to departure: Loss of deposit ● 42–56 days prior to departure: 30% of total holiday cost ● 29–41 days prior to departure: 60% of total holiday cost ● 3–28 days prior to departure: 90% of total holiday cost ● Within 72 hours of departure: 100% of total holiday cost Please note: ● If travel arrangements are booked on non-refundable special fares , no refund will be available. ● Cancellation charges imposed by our suppliers may exceed the deposit, and AAZ Travel Limited reserves the right to pass on such charges. You will be advised of these fees before cancellation. ● In cases of cancellation after travel documents have been issued, refunds will only be made if unused tickets are returned to AAZ Travel Limited. ● Insurance premiums and airport taxes are non-refundable . 6. Visa Services
6.1 Nature of Visa Assistance AAZ Travel Limited provides guidance and support in relation to visa applications, including: ● Advising on the required documents; ● Assisting with the completion of application forms; ● Submitting applications to relevant embassies, consulates, or visa application centres; and ● Providing updates on the progress of visa applications where possible. However, AAZ Travel Limited acts solely as an agent or facilitator. We do not have any influence over visa authorities and cannot guarantee the approval, timing, or outcome of any visa application. All decisions regarding visa issuance are made solely by the relevant embassy, consulate, or immigration authority , and AAZ Travel Limited accepts no liability for visa refusals, delays, or conditions imposed by these authorities. 6.2 Visa Fees and Non-Refundable Charges All visa application fees, consular charges, and service fees collected by AAZ Travel Limited are non-refundable once processing has commenced . This includes cases where: ● The visa is refused or delayed; ● The applicant withdraws the application after submission; ● The applicant provides incomplete or incorrect documentation; or ● Any other circumstance arises outside of AAZ Travel Limited’s control. We strongly recommend that you verify all visa requirements and fees directly with the relevant authorities before initiating your application. 6.3 Client Responsibilities To ensure timely and accurate processing of your visa application, clients must:
● Provide complete, accurate, and legible information and documentation as required by the visa authority; ● Notify AAZ Travel Limited immediately of any errors, changes, or updates to travel plans or personal information; ● Comply with all embassy, consulate, and immigration rules and procedures; and ● Attend any in-person appointments (if required) at the relevant visa centre. Failure to provide accurate or timely information may result in: ● Delays in processing; ● Visa refusals; or ● Additional charges imposed by the supplier or authority, for which the client remains responsible. 6.4 Limitation of Liability AAZ Travel Limited cannot be held liable for: ● Visa refusals, delays, or rejections; ● Additional costs incurred due to incomplete, inaccurate, or late documentation; ● Missed travel opportunities resulting from visa issues; or ● Any loss, expense, or inconvenience arising from the actions of visa authorities. While we will use reasonable skill and care to assist with visa applications, the ultimate responsibility rests with the applicant to ensure that all documents and information are accurate and comply with the requirements of the relevant immigration authority. 6.5 Advice and Information All visa guidance provided by AAZ Travel Limited is for informational purposes only and does not constitute legal advice. We recommend that clients seek professional immigration or legal advice for complex
cases, including work, study, or long-term visas, or where there is a history of visa refusals or immigration issues. 7. Travel Documents and Responsibilities 7.1 Validity of Travel Documents All passengers are responsible for ensuring that they hold valid travel documents for the entirety of their journey, including but not limited to: ● A valid passport with sufficient validity and blank pages as required by the destination country; ● All required visas or travel authorisations; ● Health certificates, vaccination records, or other documentation mandated by airlines, authorities, or destination countries; and ● Any additional identification or documentation required for onward travel or connecting flights. It is the passenger’s responsibility to check the entry, exit, and transit requirements of all countries included in their itinerary prior to departure. Requirements may change at short notice due to government, immigration, or health regulations, and it is the passenger’s responsibility to remain informed of such changes. 7.2 Compliance with Travel and Immigration Regulations Passengers must comply with all immigration, customs, and border regulations at every point in their journey. AAZ Travel Limited does not have the authority to influence or override the decisions of airlines, immigration officers, customs officials, or other authorities. Failure to comply with applicable travel or immigration requirements may result in: ● Refusal of boarding or entry; ● Detention, fines, or other penalties imposed by authorities; ● Additional costs for alternative travel arrangements, accommodation, or repatriation; or
● Cancellation or modification of onward travel services. AAZ Travel Limited cannot be held liable for any losses, expenses, inconvenience, or missed connections resulting from your failure to comply with passport, visa, or other travel requirements. 7.3 Recommendations for Passengers To minimise risk and avoid travel disruption, we strongly recommend that passengers: ● Ensure their passports and visas are valid for at least six months beyond the intended date of return (or as required by the destination country); ● Keep photocopies or digital scans of all travel documents in case of loss or theft; ● Verify all documentation requirements directly with airlines, embassies, or consulates before travel; and ● Allow sufficient time for visa applications and other mandatory documentation prior to departure. 8. Liability 8.1 Agency Role and Third-Party Suppliers AAZ Travel Limited acts solely as an agent in arranging travel services, including flights, accommodation, transportation, holiday packages, travel insurance, and visa facilitation. We do not own, operate, or control any of the third-party suppliers, including airlines, hotels, tour operators, car hire companies, or visa authorities. Accordingly, we cannot accept liability for: ● The acts, omissions, errors, or negligence of any third-party supplier; ● Any changes, cancellations, delays, or failures by suppliers to provide the contracted services; or ● Any losses, damages, or expenses arising directly or indirectly from the actions of third parties.
8.2 Force Majeure and Circumstances Beyond Our Control AAZ Travel Limited shall not be liable for any loss, damage, injury, delay, or inconvenience caused by circumstances beyond our reasonable control , including but not limited to: ● Natural disasters, extreme weather, earthquakes, floods, or other acts of nature; ● Political unrest, war, acts of terrorism, or civil disturbances; ● Epidemics, pandemics, or public health emergencies; ● Strikes, labour disputes, or industrial action by suppliers or service providers; ● Airport closures, flight cancellations, or regulatory changes; ● Technical failures of computer systems, booking systems, or communications networks; and ● Any other events that constitute force majeure under UK law. In such cases, we will make reasonable efforts to assist clients in arranging alternatives or mitigating losses, but we cannot be held responsible for any resulting costs, losses, or damages. 8.3 Financial Liability Limit The total liability of AAZ Travel Limited, whether in contract, tort, negligence, or otherwise, is strictly limited to the total amount paid by the customer for the affected booking or service . This limitation applies to all claims, including but not limited to: ● Loss of personal property; ● Missed flights, connections, or travel disruptions; ● Injury, illness, or other personal harm incurred during travel; and ● Any indirect, consequential, or punitive losses. 8.4 Insurance Recommendation We strongly recommend that all customers purchase adequate travel insurance covering trip cancellation, medical emergencies, lost luggage, delays, and other potential risks.
Travel insurance is the primary means for passengers to protect themselves against losses that AAZ Travel Limited cannot cover due to our role as an agent and the liability limitations above. 9. Travel Insurance 9.1 Importance of Travel Insurance AAZ Travel Limited strongly recommends that all clients obtain comprehensive travel insurance prior to booking or travelling . Travel insurance provides essential protection against risks that may arise during travel, including but not limited to: ● Trip cancellation or curtailment due to illness, emergencies, or unforeseen events; ● Medical expenses, hospitalisation, or emergency medical evacuation; ● Loss, theft, or damage of personal belongings, luggage, or travel documents; ● Travel delays, missed connections, or interruptions; and ● Liability for accidental injury to third parties or property during travel. 9.2 Responsibility of the Client It is the client’s responsibility to ensure that their travel insurance: ● Covers the full duration of their travel; ● Includes sufficient coverage for all planned activities (including high-risk or adventure activities, if applicable); ● Meets any requirements of the destination country, airline, or visa authority; and ● Is valid and active at the time of travel. AAZ Travel Limited does not provide travel insurance and cannot be held liable for any losses, claims, or expenses that could have been covered by insurance. 9.3 Recommendation for Review Clients should carefully review the terms, coverage limits, and exclusions of their travel
insurance policy before purchase. We recommend contacting an independent insurance provider to ensure adequate coverage for medical emergencies, trip disruption, and loss or damage to property. 9.4 Additional Advice Purchasing comprehensive travel insurance is particularly important if: ● You are travelling internationally; ● You are travelling with children or elderly passengers; ● You have pre-existing medical conditions; or ● You are booking non-refundable or high-value travel arrangements. Travel insurance is the primary means of financial protection for unexpected events beyond AAZ Travel Limited’s control and ensures peace of mind throughout your journey. 10. Force Majeure 10.1 Events Beyond Our Control AAZ Travel Limited shall not be liable for any delays, cancellations, or disruptions to your travel arrangements caused by circumstances beyond our reasonable control . Such circumstances, commonly referred to as force majeure events , include but are not limited to: ● Natural disasters such as earthquakes, floods, hurricanes, or severe weather conditions; ● War, armed conflict, civil unrest, riots, terrorism, or acts of violence; ● Epidemics, pandemics, or public health emergencies; ● Government restrictions, travel bans, or changes in immigration, customs, or border control policies; ● Airline, airport, or transportation strikes, closures, or technical failures; ● Industrial action, technical breakdowns, or system failures affecting suppliers or service providers;
● Delays or failures caused by third-party suppliers, including airlines, hotels, tour operators, and visa authorities. 10.2 Customer Responsibilities While AAZ Travel Limited will make reasonable efforts to assist and provide alternatives , customers are responsible for: ● Monitoring travel advisories, government regulations, and supplier communications; ● Taking prompt action to mitigate losses, including rescheduling or rebooking where feasible; ● Securing any additional travel insurance to cover losses, cancellations, or delays caused by such events. 10.3 Alternative Arrangements In the event of disruption, AAZ Travel Limited may: ● Attempt to secure alternative travel arrangements where possible; ● Provide guidance on refunds or rebooking procedures with the relevant suppliers; or ● Liaise with suppliers on your behalf, subject to their terms and availability. 10.4 Limitation of Liability AAZ Travel Limited cannot guarantee alternative arrangements or compensate for additional costs incurred as a result of force majeure events. Any claims arising from delays or cancellations due to such circumstances will be subject to the supplier’s terms and conditions and the liability limitations set out in Section 8. 11. Website Use 11.1 Ownership of Website Content All content on the AAZ Travel Limited website, including but not limited to text, graphics, images, logos, videos, software, and other materials, is the property of AAZ Travel Limited or
its licensors and is protected by UK and international copyright, trademark, and intellectual property laws . You may access and view the website content for personal, non-commercial purposes only. Any other use of the website content, including copying, reproducing, distributing, modifying, or publicly displaying content, is strictly prohibited unless prior written consent is obtained from AAZ Travel Limited. 11.2 Restrictions on Use You may not : ● Reproduce, republish, or transmit website content for commercial purposes; ● Use the website content in a manner that infringes the rights of AAZ Travel Limited or any third party; ● Modify, create derivative works from, or otherwise exploit the website content without prior written permission; ● Use any automated tools, scripts, or scraping methods to access, copy, or extract data from the website. Violation of these terms may result in legal action and liability for damages. 11.3 External Links and Third-Party Content The AAZ Travel Limited website may contain links to external websites or third-party content for convenience and reference. ● We do not endorse, control, or guarantee the accuracy, reliability, or legality of any content on these external websites. ● You access any linked sites at your own risk , and AAZ Travel Limited accepts no liability for any loss, damage, or inconvenience arising from your use of these sites. 11.4 Website Availability and Security While we strive to keep the website available and secure , AAZ Travel Limited does not guarantee uninterrupted access , and we are not liable for any loss, damage, or inconvenience caused by website downtime, technical errors, or security breaches.
12. Data Protection 12.1 Commitment to Privacy AAZ Travel Limited is committed to protecting your personal information in accordance with UK data protection laws , including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 . Your privacy is important to us, and we are dedicated to handling your personal data responsibly, securely, and transparently . 12.2 Collection of Personal Information We may collect personal information from you in connection with the provision of our travel and visa services, including: ● Full name, date of birth, and contact details; ● Passport, visa, and travel document information; ● Payment and financial details; ● Travel preferences, itinerary, and accommodation information; and ● Any other information voluntarily provided by you for travel arrangements. We only collect information necessary to provide our services and to comply with legal obligations. 12.3 Use of Personal Information Your personal information may be used for purposes including: ● Processing travel bookings, payments, and cancellations; ● Facilitating visa applications and travel arrangements; ● Communicating important updates or changes regarding your travel; ● Meeting regulatory, legal, or security obligations; and
● Improving our services and customer experience. We do not sell or share your personal information with unrelated third parties for marketing purposes without your explicit consent. 12.4 Data Sharing and Third Parties AAZ Travel Limited may share your information with: ● Airlines, hotels, tour operators, and other travel service providers necessary to fulfil your booking; ● Visa authorities or government agencies where required by law; ● Payment processors or banks to complete financial transactions; and ● IT service providers or other partners who process data on our behalf , under strict confidentiality agreements. 12.5 Data Security and Retention We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure . ● Booking and financial data is retained for six (6) years or as required by UK law for regulatory and accounting purposes. ● Personal data that is no longer required is securely deleted or anonymised . 12.6 Your Rights Under UK GDPR, you have the right to: ● Access the personal information we hold about you; ● Request correction or deletion of your personal data; ● Object to or restrict the processing of your data;
● Withdraw consent where processing is based on consent; and ● Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled. To exercise your rights or for any data protection inquiries, please contact us at: Email: aaz.travelsltd@gmail.com Phone: 01708 787420 12.7 Policy Updates AAZ Travel Limited may update our Privacy Policy from time to time. Any significant changes will be communicated via our website or directly to affected clients. 13. Governing Law 13.1 Applicable Law These Terms and Conditions, including any agreements or transactions between you and AAZ Travel Limited, shall be governed by and interpreted in accordance with the laws of England and Wales . This includes, but is not limited to, all applicable statutes, regulations, and common law principles in effect within England and Wales at the time of any dispute or claim. 13.2 Jurisdiction You and AAZ Travel Limited agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, bookings, or any other dealings shall be subject to the exclusive jurisdiction of the courts of England and Wales . This means that: ● Any legal proceedings must be brought in the courts located within England and Wales ; ● You consent to the personal jurisdiction of these courts and waive any objections to venue or forum; and ● You acknowledge that this choice of law and jurisdiction is intended to provide clarity and certainty in the enforcement of these Terms.
13.3 Alternative Dispute Resolution Where appropriate, AAZ Travel Limited may, at our discretion, attempt to resolve disputes through alternative dispute resolution (ADR) mechanisms , including mediation or arbitration, prior to formal legal proceedings . However, resorting to ADR does not waive the applicability of English and Welsh law or the exclusive jurisdiction of the courts of England and Wales. 13.4 Severability If any provision of these Terms is found to be unenforceable or invalid under the laws of England and Wales , that provision shall be severed , and the remaining provisions shall remain in full force and effect . 14. Privacy and Data Protection 14.1 Commitment to Privacy AAZ Travel Limited is fully committed to protecting the privacy and security of your personal information . All personal data is collected, processed, and retained in accordance with UK data protection laws , including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 . We handle your information lawfully, fairly, and transparently . 14.2 Personal Information We Collect To provide our travel and visa services, we may collect personal information including, but not limited to: ● Identification details : full name, date of birth, nationality, and gender; ● Contact information : email address, phone number, and mailing address; ● Travel documents : passport and visa information, travel itineraries, and booking references; ● Payment information : credit/debit card details or other payment methods; ● Travel preferences : seating preferences, special assistance requirements, dietary requirements, and other relevant information;
● Additional information you voluntarily provide to assist with your travel arrangements. 14.3 Use of Personal Information We use your personal information strictly for purposes necessary to provide our services, including: ● Processing bookings and payments efficiently and securely; ● Facilitating visa applications and related documentation ; ● Communicating travel updates, notifications, or changes to itineraries; ● Meeting regulatory, legal, and compliance obligations ; ● Enhancing and improving our services , including customer support, feedback, and website functionality; ● Protecting against fraud, misuse, or security threats . 14.4 Sharing of Personal Information AAZ Travel Limited may share personal information only with trusted third parties where necessary to fulfil services or comply with legal obligations. These may include: ● Travel service providers : airlines, hotels, tour operators, and visa authorities; ● Payment processors and banks : to complete secure financial transactions; ● IT service providers and partners : who process data on our behalf under strict confidentiality agreements; ● Legal or regulatory authorities : when required by law or to protect legal rights. We do not sell, trade, or share personal information for marketing purposes without explicit consent. 14.5 Data Security and Retention We implement technical, administrative, and organisational measures to ensure the
security of your personal information, including protection against unauthorised access, loss, alteration, or disclosure . ● Booking and financial records are retained for six (6) years or as required by UK law for regulatory, accounting, and audit purposes. ● Personal data no longer required is securely deleted or anonymised to minimise risk. 14.6 Your Rights Under UK GDPR, clients have the following rights regarding their personal data: ● Access : request a copy of personal data held about you; ● Correction : update or correct inaccurate or incomplete information; ● Deletion : request the removal of your personal data where applicable; ● Restriction : limit the processing of personal data in certain circumstances; ● Data portability : receive your personal data in a structured, commonly used format; ● Withdraw consent : if processing is based on consent, you may withdraw it at any time; ● Lodge a complaint : with the Information Commissioner’s Office (ICO) if you believe your rights have been violated. To exercise any of these rights or make inquiries regarding personal data, contact: ● Email: aaz.travelsltd@gmail.com ● Phone: 01708 787420 ● Address: 241a, 1st Floor, Whitechapel Road, London, E1 1BD 14.7 Privacy Policy Updates AAZ Travel Limited may periodically update or amend its Privacy Policy to reflect changes in regulations, services, or technology.
● Any material updates will be communicated via our website or directly to clients via email or other correspondence. ● Continued use of our services following changes constitutes acceptance of the updated Privacy Policy . 14.8 Cookies and Tracking Technologies In connection with privacy, our website may use cookies and similar tracking technologies to improve usability, analyse website traffic, and personalise content. Cookies do not collect personally identifiable information unless explicitly provided by you. Users may manage or disable cookies through their browser settings.